This Privacy Policy explains what personal data gl99 collects from Filipino players, why it is collected, how it is used and protected, and what rights you have regarding your own information. Please read this document carefully before registering an account.
Six core commitments that define how gl99 handles your personal data
gl99 collects only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data "just in case" — every data point we hold on a player has a documented legal basis and a defined retention period.
gl99 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. Your data is processed exclusively to provide and improve the gl99 service and to meet our legal obligations. This is a firm policy with no exceptions.
All personal data stored by gl99 is encrypted at rest and in transit using industry-standard encryption protocols. Passwords are hashed and never stored in plain text. Access to player data within gl99's systems is restricted to authorised personnel on a need-to-know basis.
Filipino players have clear rights over their personal data at gl99 — including the right to access, correct, or request deletion of their information. gl99 processes all data rights requests within a reasonable timeframe and without imposing unnecessary barriers on legitimate requests.
In the unlikely event of a data security breach that may affect your personal information, gl99 will notify affected players promptly and transparently, describe what data may have been compromised, and explain what steps gl99 has taken and what you should do to protect yourself.
gl99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. When the retention period expires, data is securely deleted or anonymised.
This Privacy Policy ("Policy") describes how gl99 ("gl99," "we," "our," or "us") collects, uses, stores, shares, and protects the personal data of individuals who register an account on or interact with the gl99 platform at gl99.asia ("the Platform"). This Policy applies to all gl99 account holders, regardless of how they access the Platform — whether via mobile browser, desktop browser, or any other access method.
This Policy should be read alongside gl99's Terms and Conditions, which govern the use of the gl99 platform more broadly. By creating an account on gl99 or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
gl99 is an online entertainment platform operating for the Philippines market. All players whose data we process are understood to be Filipino residents or individuals accessing the Platform for use within the Philippines, and this Policy is written with that context in mind.
For the purposes of this Policy, gl99 acts as the data controller — meaning we determine the purposes and means of processing your personal data. gl99 is responsible for ensuring that your data is handled in accordance with applicable data protection principles.
If you have any questions about how gl99 handles your personal data, or if you wish to exercise any of your data rights described in Section 10 of this Policy, you may contact our data protection team via the live chat support channel on the gl99 platform, which is available 24 hours a day, 7 days a week. Contact details are also provided in Section 15 of this Policy.
gl99 collects personal data through several means — directly from you during registration and account use, automatically through your interaction with the Platform, and in some cases from third parties such as payment processors and identity verification providers.
| Category | Data Collected | When Collected |
|---|---|---|
| Registration Data | Philippine mobile number, chosen username, password (hashed) | Account registration |
| Identity Data (KYC) | Full legal name, date of birth, government-issued ID type and number, selfie photograph, residential address | KYC verification (required before first withdrawal) |
| Financial Data | GCash account number, Maya account number, bank account name and number, USDT wallet address (where applicable) | Payment method registration and withdrawal requests |
| Support Communications | Messages sent to gl99 support via live chat, email content, and attachments | Any support interaction |
| Responsible Gaming Data | Self-set deposit limits, cooling-off requests, self-exclusion requests and duration | Responsible gaming tool use |
When you access and use the gl99 Platform, we automatically collect certain technical and behavioural data, including:
gl99 may receive personal data about you from third-party service providers we engage to assist with identity verification, payment processing, fraud prevention, and regulatory compliance. This includes confirmation of identity document validity from KYC verification providers, and transaction status confirmations from payment processors such as GCash and Maya. Data received from third parties is handled in accordance with this Policy.
gl99 uses the personal data we collect for the following purposes:
gl99 processes your personal data on the following legal bases:
gl99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
The gl99 Platform uses cookies and similar tracking technologies to operate correctly, improve your experience, and understand how the Platform is being used. A cookie is a small text file placed on your device when you visit a website.
Essential cookies are strictly necessary for the gl99 Platform to function. They enable your session login, maintain your wallet state during an active session, and remember your responsible gaming settings. These cookies cannot be disabled without significantly impairing your ability to use gl99.
gl99 uses analytics technologies to understand aggregate Platform usage — which game categories are most popular, how users navigate the lobby, and where technical issues are occurring. Analytics data is aggregated and anonymised wherever possible. Where analytics tools are used that process individual-level data, they are covered by data processing agreements.
Preference cookies remember your Platform settings — such as your last-used game filter, preferred lobby view, or language preference — so that your next session picks up where you left off.
You can manage or delete cookies through your browser settings. Note that disabling essential cookies will impair your ability to log into and use gl99. For analytics and preference cookies, you can opt out without affecting your core account functionality.
gl99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:
While gl99 takes data security seriously, no online platform can guarantee absolute security. In the event that a security breach occurs that is likely to result in a high risk to your rights and freedoms, gl99 will notify you without undue delay and will provide clear information about what occurred and what steps you should take.
gl99 retains your personal data for as long as your gl99 account is active and for a period thereafter as required by applicable legal, regulatory, financial reporting, and compliance obligations. The following general retention principles apply:
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. gl99 conducts periodic reviews of retained data to ensure that data which is no longer necessary is promptly disposed of.
As a gl99 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact gl99 via the live chat support channel or the email address listed in Section 15. gl99 will respond to all data rights requests within a reasonable timeframe and without charge for reasonable requests.
gl99 may send you promotional communications — including bonus offers, VIP tier updates, new game announcements, and platform news — where you have provided consent to receive such communications during account registration or account settings management.
You may unsubscribe from marketing communications at any time by contacting gl99 support via live chat and requesting removal from our marketing list, or by following the unsubscribe instructions included in any marketing message. Following a valid opt-out request, gl99 will stop sending marketing communications within a reasonable operational processing period.
Opting out of marketing communications does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, KYC status updates, and account security alerts — which are sent as part of the core gl99 service and cannot be disabled.
gl99 uses certain player data for the specific purpose of fulfilling our responsible gaming obligations. This includes monitoring aggregated account behaviour for patterns that may indicate problem gambling — such as unusually rapid increases in deposit frequency, extended session durations, or repeated reversal of self-imposed limits.
Where gl99's responsible gaming systems flag behaviour that may indicate a player is experiencing difficulties with gambling, our responsible gaming team may proactively make contact with that player to provide information about available tools and support resources. This is done in the player's interest and in fulfilment of gl99's duty of care.
Responsible gaming records — including a player's self-exclusion history, deposit limit settings, and cooling-off requests — are retained for a period beyond general account closure. This is to prevent a self-excluded player from circumventing their own protection measures by re-registering. This retention is in the player's interest and is considered a legitimate processing purpose.
gl99 is strictly for individuals who are 21 years of age or older. gl99 does not knowingly collect personal data from individuals under the age of 21. Age verification is enforced at the KYC stage for all accounts before any withdrawal is processed.
If gl99 becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data, close the associated account, and where applicable, report the matter to relevant authorities. If you believe a minor may have registered an account on gl99, please contact our support team immediately via live chat.
gl99 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to that data — gl99 will provide reasonable advance notice to affected players via the registered contact method or by posting a prominent notice on the Platform.
The "Last updated" date at the top of this Policy will be revised to reflect the date of the most recent change. Continued use of the gl99 Platform following the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with material changes to this Policy, you should stop using gl99 and may close your account by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how gl99 is handling your personal data, please contact our support team. Our Filipino support agents are available 24 hours a day, 7 days a week via the live chat function on the gl99 platform.
You may also reach gl99 by email — our contact address is displayed in the footer of every page on this site. Please include your registered mobile number and account username in any written correspondence to help us identify your account and respond efficiently to your request.
gl99 takes all data privacy concerns seriously and will acknowledge receipt of your contact within one business day. We aim to resolve all data rights requests and privacy concerns within a reasonable timeframe and will keep you informed of progress where resolution requires additional time.
Certified RNG. Encrypted transactions. GCash and Maya support. 24/7 Filipino support. gl99 is built for Filipino players who expect the real deal — fair, secure, and transparent. Must be 21 or older to register.
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